Booking & Cancellation Policy

We value your time and the dedication of our providers. To keep things fair and sustainable, please review our booking and cancellation guidelines:

Booking Policy

A valid card on file is required to secure all reservations.
Your card will only be charged in accordance with our cancellation and no‑show policy outlined below.

Cancelling, Adjusting or Rescheduling

You may cancel, adjust or reschedule your appointment up to 24 hours in advance with no fee.
If you need to cancel within 24 hours, we will do our very best to fill your time slot. If we’re unable to, the full appointment fee will apply.

No-Shows

A no-show means no communication after your appointment start time.
In these cases, the full fee will be charged.

Why This Matters

Our providers depend on a reliable income to earn a living wage, and this policy helps protect that. We’ve built our business framework in alignment with the United Nations Sustainable Development Goals, especially those supporting decent work and economic growth. By honoring your appointments—or giving us timely notice if you can’t—you directly support the sustainability of our team and the values we stand for.